General conditions for using “complexcocos.bg”
The use of this site and the registration of an order through it is considered agreement with the specified conditions. If you DO NOT ACCEPT these terms, please do not use this website. “Https://complexcocos.bg/” reserves the right to change the conditions at any time without prior notice, and the changed conditions will be published on the site.
General terms
“Https://complexcocos.bg/” is a website for sale and delivery of goods published in it on behalf of “https://complexcocos.bg/”;
The publication of this site has the meaning of a public invitation for the conclusion of a commercial transaction for the purchase of items online from “https://complexcocos.bg/”;
“Https://complexcocos.bg/” through “https://complexcocos.bg/” has the right to change the prices of the offered goods at its discretion without prior notice. The consumer is obliged to pay the price that was current at the time of the order and confirmation of the desired product. The announcement of a price reduction is made by placing the new price below the old one, with the old one crossed out;
In case of lack of stock of the ordered goods “https://complexcocos.bg/” through “https://complexcocos.bg/” notifies the Customer of its exhaustion by sending a message to the e-mail address specified by the Customer, within one working day. day after receipt of the purchase application;
In case of incorrect or wrong address, contact person and / or telephone number when submitting the application “https://complexcocos.bg/”, through “https://complexcocos.bg/”, is not bound by any obligation to fulfill the order;
The contract with the Client is considered concluded after acceptance by “https://complexcocos.bg/” through “https://complexcocos.bg/” of the purchase application filled in correctly and confirmed by the Client at the specified e-mail address;
“Https://complexcocos.bg/” through “https://complexcocos.bg/” is obliged after receiving and confirming the application from the Customer to deliver the desired product;
All announced prices are in Bulgarian levs with VAT included.
Refusal to receive ordered and delivered goods
1. A customer who ordered a product through the e-shop and received it by mail, courier or other means of transport has the right to refuse to receive the order, or part of it after it has been delivered, only in one of the following cases:
– the goods or their packaging are damaged during transportation;
– the delivered goods do not correspond to the ones ordered by the customer;
– the price does not correspond to the price at the time of the order;
– in the cases provided for in Art. 55, para. 1 of the CPA, the buyer may exercise his right within 14 days, to withdraw from the ordered goods in case of written reasons for this and sign a declaration certifying that the goods have not been used and the original has not been damaged. and packaging. The return of the goods under this item is at the expense of the buyer!
2. Apart from the listed cases, the customer has no right to refuse to receive and pay for the goods ordered by him. Otherwise, he must pay the costs incurred for delivery to him and return the goods back to the supplier.
3. In the request for complaint a personal bank account of the client – IBAN and BIC must be provided, to which the amount paid for the goods must be refunded. The amount of the claim is refunded only by bank transfer and within 7 working days after receipt of the returned goods!
Amount for transport costs is not refundable!
The transport costs for return, replacement and / or reclamation of goods at the customer’s request or outside the above cases are paid by the customer!
Cancel or change an order
If you want to cancel an order that has already been placed, any of the products in it, or to replace a product, call as soon as possible to let us know. You need to tell us the number of your order for which you want a correction.
1. “https://complexcocos.bg/” guarantees that at the time of shipment the product has no defects that would reduce its value or its suitability for normal use.
2. Immediately after the arrival of the delivery, but not later than 3 (three) days, the customer should check whether it is complete and whether the delivered items have any defects.
3. In case of reported defects upon receipt of the goods, the customer should immediately notify the type and quantity.
Delivery
The purchased products will be delivered to the address filled in by the customer in the order form. Our customers will be additionally notified of the availability of an employee of “https://complexcocos.bg/”, with whom they can arrange a suitable delivery time.
The delivery time for the whole territory of Bulgaria, after confirmation of the order, is from 1 to 4 working days.
The deadline is specified for information purposes only and if it is not met, this does not constitute grounds for claims for compensation, price reduction or cancellation of the order.
In case of absence of a recipient at the specified address, the courier will contact you by phone to arrange a second visit to the same address. In this case it is not allowed to change the delivery address.
PROTECTION OF PERSONAL DATA: In order to order a product from us, you do not need to provide credit or debit card data, as well as any other similar information. All you need is your delivery details, as well as those for making the payment and the terms of the complaint.
COMPLAINT: Complaints are filed in cases where the delivered goods clearly do not correspond to the ordered one and this can be established by ordinary inspection; when the goods are damaged during transportation; Complaints after receipt of the goods are made in accordance with the general conditions.
Payment
All prices in the store are in Bulgarian levs and have added value added tax!
With us you can use the following payment methods:
1: Cash on delivery with PPP for delivery by courier.
Payment is made in NUMBER of the courier who will deliver the goods ordered by you. You pay only the final value of your order on the site without additional fees. You can check this value in the e-mail we send you as a confirmation of the order and prepare the required amount in advance.
2: Payment by bank transfer:
The start of the delivery is carried out upon receipt of the amount due to the specified account on “https://complexcocos.bg/”